{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2026-07-30T12:56:23","modified_gmt":"2026-07-30T12:56:23","slug":"help","status":"publish","type":"page","link":"https:\/\/www.yixuanqz.com\/ja\/help\/","title":{"rendered":"\u30d8\u30eb\u30d7"},"content":{"rendered":"\t\t
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<\/div>\n\t\t\t\t\t\t\t
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Customer Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Our happiness team is always here to assist.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Common purchase queries answered<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Orders and Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For in-stock items, we process and ship within 48 hours. Delivery time depends on your location and chosen shipping method (typically 5\u201310 business days for international express).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHOW DO I TRACK THE STATUS OF MY ORDER?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Once your order ships, you will receive a tracking number via email. You can use it on our website\u2019s tracking page or the carrier\u2019s portal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDO YOU SHIP TO MY COUNTRY?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, YIXUANQZ provides global shipping to laboratories and medical equipment manufacturers worldwide.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWILL MY ITEMS COME IN ONE PACKAGE?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We strive to consolidate shipments to reduce your shipping costs. However, large volume orders or items with different lead times may be shipped separately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDO YOU OFFER EXPEDITED SHIPPING?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we work with major international couriers like DHL, FedEx, and UPS to offer priority shipping options for urgent orders.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHOW CAN I REQUEST A COMMERCIAL INVOICE?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We provide a standard commercial invoice with every shipment. Please let us know if you have specific requirements for customs declaration.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT ARE YOUR PAYMENT METHODS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept Wire Transfer (T\/T), PayPal, and major credit cards via our secure online portal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I REQUEST A SAMPLE BEFORE BULK ORDERING?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we understand the importance of quality testing. You can request a sample for evaluation; please contact our sales team to discuss your specific project requirements.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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If you need to swap an item<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Returns and Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT IS YOUR QUALITY ASSURANCE POLICY?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Every YIXUAN component undergoes rigorous precision testing. We offer a replacement guarantee for any manufacturing defects reported upon receipt.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHOW DO I SELECT THE RIGHT FITTING FOR MY HPLC SYSTEM?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Our technical team is available to assist you. Please provide your system model and current tubing specifications, and we will recommend the compatible fitting.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN YOU CUSTOMIZE PARTS BASED ON DRAWINGS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we specialize in OEM\/ODM services. Please upload your engineering drawings via our [Contact Us] page for a feasibility assessment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWHAT IS THE MATERIAL COMPATIBILITY OF YOUR FITTINGS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We offer various materials including PEEK, SS316, and Titanium. Please refer to our “Material Selection Guide” or consult our engineers for solvent compatibility.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMY ORDER ARRIVED DAMAGED. WHAT SHOULD I DO?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact us immediately with photos of the damaged packaging and parts. We will arrange a replacement at no extra cost.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCAN I CHANGE MY ORDER AFTER SUBMISSION?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Orders can be modified if they have not yet entered the production or shipping stage. Please contact our support team as soon as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDO YOU PROVIDE TECHNICAL DOCUMENTATION?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we provide data sheets, material certifications, and installation guides upon request for all our fluidic components.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIS THERE A MINIMUM ORDER QUANTITY (MOQ) FOR CUSTOM PARTS?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

MOQs vary based on part complexity and material. We are happy to discuss low-volume prototype runs to support your R&D projects.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Customer Help Our happiness team is always here to assist. Common purchase queries answered Orders and Shipping HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER? For in-stock items, we process and ship within 48 hours. Delivery time depends on your location and chosen shipping method (typically 5\u201310 business days for international express). HOW DO I TRACK THE STATUS OF MY ORDER? Once your order ships, you will receive a tracking number via email. You can use it on our website\u2019s tracking page or the carrier\u2019s portal. DO YOU SHIP TO MY COUNTRY? Yes, YIXUANQZ provides global shipping to laboratories and medical equipment manufacturers worldwide. WILL MY ITEMS […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.yixuanqz.com\/ja\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yixuanqz.com\/ja\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yixuanqz.com\/ja\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yixuanqz.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yixuanqz.com\/ja\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":10,"href":"https:\/\/www.yixuanqz.com\/ja\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"predecessor-version":[{"id":7825,"href":"https:\/\/www.yixuanqz.com\/ja\/wp-json\/wp\/v2\/pages\/1002\/revisions\/7825"}],"wp:attachment":[{"href":"https:\/\/www.yixuanqz.com\/ja\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}